Shipping & Returns

MAIL CARRIER DELAYS ARE NOT WITHIN OUR CONTROL, THE COVID-19 PANDEMIC HAS SLOWED DELIVERY TIMES FOR EVERY COMPANY. WE WILL MAKE EVERY ATTEMPT TO DELIVER YOUR ORDER ON TIME

WHEN WILL MY ORDER ARRIVE?

Rates

Free With Orders Over $50

$5.99 Flat Rate For All Orders Below $50

The shipping carrier and time will depend on the product that you choose and our inventory capabilities in the US/Europe/Middle East.

Axes, Knives, and Tools

We house and inventory of metalwork in the United States which serves as our primary hub for deliveries to North America, South America, Central America.

If your item is shipped from the US please allow 1-3 days for processing and packaging, give the shipping carrier from (USPS, UPS) 2-7 days for arrival at your door.

There are cases where we will ship directly from our blacksmith shop in Pakistan if we run out of inventory in the US and/or for custom orders. We use DHL Express for these orders and your order should arrive at your front door within 15 days.

Custom Orders

For any order with engravings, customization, or 100% made to order item to your liking, please allow 1-8 days for processing and forging process. Custom orders are shipped with DHL Express and will be delivered from 7-15 days.

Shirts, Mugs, and other Merch

All of our merch items are printed on demand by our partner facilities around the world depending on the location of delivery. US orders are printed in the US, European orders are mostly made to order in European fulfillment center.

For ANY merch item please allow 1-7 days for printing process, and 2-7 days shipping.

For concerns or issues please reach out us at support@bushcrafthits.com we are here to help you!

90% of all our orders regardless of product arrive at the door within 15 days.

WHAT IS YOUR RETURN POLICY?

If you do not want your product and it is not damaged and you wish to retunr because of you changed your mind, any other reason not relating to the integrity of the product we offer FREE RETURNS as long as you reach out to us and mail the item back to Bushcrafthits within 30 days of delivery.

WE DO NOT ACCEPT RETURNS AFTER 30 DAYS EXCEPT FOR CASES WHERE TITANIUM GUARANTEE APPLIES.

If you wish to return your item, please include original packaging, item can't be broken, damaged, abused, or show wear and tear. Please reach out to us for return instructions.

FOR ITEMS THAT ARE DAMAGED, DEFECT, FAILURE DURING DUTY

If you item shows up with any issue or if it breaks, fails to work accordingly to what it was created for, you are 100% covered by our Titanium Guarantee. We will exchange the item at no cost to you, please see our Titanium Guarantee Page for further details.

If you have any questions, please email us at support@bushcrafthits.com

WHAT IS YOUR EXCHANGE POLICY?

If your item was not damaged or show any defects and you wish to exchange it please reach out to us and we will find a proper solution.

For most cases, we accept exchanges within 30 days of shipment. Exchanges apply to you not wanting that particular product, change of mind, any other reason not covered under our Titanium Warranty or Return Policy. Since we would have to mail you another brand new item  and re-process both items You will be responsible for shipping cost  to send us the item, we will cover the cost of sending you the new one.

If you have any questions, please email us at support@bushcrafthits.com

RETURN & EXCHANGE POLICY FOR SHIRTS, MUGS, CUTTING BOARDS, AND OTHER MERCH

Since our merch is made-to-order and printed on demand we do not have the ability to exchange one item for another. Also, items such as shirts, mugs, cutting boards can't be brought to market again because of sanitary and health reasons.

We offer FREE RETURNS FOR ANY ITEM DAMAGED ITEM

BUSHCRAFTHITS DOES NOT ACCEPT RETURNS OR EXCHANGES ON MERCH PRODUCTS THAT ARE NOT DAMAGED